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Academy of Careers and Technology Customer Relationship Management Questions

Academy of Careers and Technology Customer Relationship Management Questions.

Write at least two paragraphs (6-7 sentences each) describing an experience as a customer, either in the U.S. or in your own country (For example, contacting technical support or going to a store to purchase goods or services). Answer the following questions as it relates to the experience you described:

  • What were your expectations for service and support? Were your expectations met?
  • What did the customer service provider do well and not so well in your opinion?
  • How could the service provider have done better?

Academy of Careers and Technology Customer Relationship Management Questions

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